At Edikted, exceptional customer service is at the heart of everything we do. We’re committed to ensuring your experience with our women’s fashion brand is positive, supportive, and hassle-free—from browsing our collection to post-purchase care. This policy outlines how we strive to assist you and what you can expect from our team.
We aim to deliver service that is:
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Responsive: We prioritize timely replies to your inquiries.
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Helpful: Our team is trained to resolve issues and answer questions thoroughly.
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Respectful: We treat every customer with courtesy and empathy.
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Transparent: We provide clear information about orders, returns, shipping, and more.
We’re available to assist through the following channels:
The primary way to contact us is via email at:service@eddikited.com
Whether you have questions about products, need help with an order, want to initiate a return, or have feedback, our team will respond to your email within 1–2 business days. For faster assistance, please include your order number (if applicable) and a clear description of your request.
For physical correspondence (e.g., returns or documentation), send to:Edikted1658 Prudence StreetBaltimore, Maryland 48219United States
Note: For returns, always start by emailing us first to receive a return authorization and instructions—this ensures your return is processed efficiently.
Our customer service team is ready to assist with:
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Order Inquiries: Tracking shipments, updating shipping addresses (if your order hasn’t shipped), checking order status, or resolving payment issues.
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Product Questions: Sizing details, fabric information, care instructions, or availability of items.
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Returns & Refunds: Guiding you through the return process, checking refund status, or addressing concerns about return eligibility.
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Account Support: Helping with account creation, password resets, or updating personal information.
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Feedback & Suggestions: Listening to your thoughts on our products or services to help us improve.
If you encounter a problem, we’ll work to resolve it step-by-step:
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Listen & Understand: We’ll review your inquiry carefully to fully grasp your concern.
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Provide a Clear Solution: We’ll explain the next steps (e.g., processing a refund, sending a replacement) and keep you updated.
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Follow Up: We’ll ensure the issue is resolved to your satisfaction and check in if needed.
We stand behind our brand and want you to love your Edikted pieces. If you’re not satisfied, we’ll go the extra mile to make it right—within the guidelines of our Return Policy, Shipping Policy, and Terms of Purchase.
Thank you for choosing Edikted. We’re honored to be part of your fashion journey and look forward to serving you.
