Privacy Policy

At Edikted (operating at 1658 Prudence Street, Baltimore, Maryland 48219, United States; website: www.eddikited.com; email: service@eddikited.com), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our online women’s fashion brand—whether you shop on our website, contact our customer service, or engage with our services. We are committed to complying with applicable privacy laws to ensure your data is handled responsibly.

1. Information We Collect

We only collect personal information that is necessary to provide, improve, and secure our services. The types of information we may gather fall into two categories:

1.1 Information You Provide Voluntarily

When you use our website (e.g., place an order, create an account, or reach out for support), you may choose to share:
  • Contact details: Full name, email address, phone number, and shipping/billing address.
  • Order-related information: Payment method details (e.g., credit card information—note: we do not store full payment details; this data is processed securely by our trusted payment service providers), order history, and product preferences.
  • Account information: If you create an account, your username, password (encrypted for security), and communication preferences (e.g., whether you want to receive updates about new collections or promotions).

1.2 Information Collected Automatically

When you visit or navigate our website, we may collect non-personal and technical information automatically to enhance your browsing experience and improve our services. This includes:
  • Device and usage data: IP address, browser type, operating system, device model, screen resolution, and pages visited on our website.
  • Navigation data: Time spent on pages, links clicked, and the date/time of your visit.
  • Cookies and similar technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language settings), track website performance, and personalize your shopping experience. You can manage cookie settings through your browser, but disabling certain cookies may limit access to some features of our website.

2. How We Use Your Information

We use your personal information for specific, legitimate purposes that align with our business operations and your needs as a customer. These purposes include:
  • Fulfilling your orders: Processing payments, arranging shipping (domestic and international), updating you on order status, and delivering your Edikted purchases.
  • Managing your account: If you create an account, we use your information to log you in, save your preferences (e.g., shipping addresses), and let you access your order history.
  • Providing customer support: Responding to your inquiries, resolving issues (e.g., returns or refunds), and assisting with questions about our products or services (via email at service@eddikited.com).
  • Improving our services: Analyzing website usage data to optimize our site design, update product offerings, and enhance the overall shopping experience (e.g., identifying popular styles to expand our collection).
  • Communicating with you: Sending transactional emails (e.g., order confirmations, shipping notifications, refund updates) and, if you opt in, promotional messages about new collections, exclusive offers, or fashion trends. You can unsubscribe from promotional communications at any time using the “unsubscribe” link in our emails.
  • Ensuring security: Protecting our website, customers, and business from fraud, unauthorized access, or other security risks (e.g., verifying payment details to prevent fraudulent transactions).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only with trusted partners who assist us in delivering our services, and these partners are required to protect your information and use it only as instructed by Edikted. These third parties include:
  • Payment service providers: To securely process your payments (they handle your payment details and do not share them with us beyond what is necessary to complete transactions).
  • Shipping and logistics partners: To deliver your orders, track shipments, and provide delivery updates (we share your shipping address and contact details with these partners only for this purpose).
  • Customer service tools: Third-party platforms that help us manage and respond to your inquiries (e.g., email management services).
We may also disclose your information if required by law (e.g., to comply with a court order or legal request) or to protect our rights, property, or the safety of our customers or staff.

4. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to safeguard your personal information from unauthorized access, use, disclosure, or destruction. These measures include:
  • Encryption of sensitive data (e.g., passwords and payment-related information) using industry-standard protocols.
  • Secure storage of data on servers with restricted access (only authorized Edikted staff can access your information, and they are trained on privacy and security practices).
  • Regular reviews and updates to our security systems to address emerging risks.
While we take every precaution to protect your data, no online platform is completely immune to security threats. We encourage you to take steps to protect your information, such as using a strong, unique password for your Edikted account and not sharing your login details with others.

5. Your Rights Regarding Your Information

You have certain rights over your personal information, and we make it easy for you to exercise these rights. Depending on applicable laws, you may:
  • Access your information: Request a copy of the personal data we hold about you (e.g., your order history or account details).
  • Correct inaccuracies: Ask us to update or correct any incorrect or outdated information (e.g., a change to your shipping address).
  • Delete your information: Request the deletion of your personal data (where permitted by law), such as closing your Edikted account.
  • Opt out of promotional communications: Unsubscribe from marketing emails at any time (you will still receive transactional emails, like order confirmations, which are necessary for our services).
  • Withdraw consent: If you previously gave consent for a specific use of your information (e.g., promotional emails), you can withdraw that consent at any time.
To exercise any of these rights, please contact us at service@eddikited.com with your request. We will respond to your inquiry promptly and take action as required.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:
  • We keep order-related information (e.g., purchase details, shipping addresses) for as long as needed to process returns, refunds, or address any post-purchase issues (consistent with our 60-day return policy and 5–10 day refund timeline).
  • If you create an account, we retain your account information until you request to close your account (after which we delete or anonymize your data, unless we are required to keep it for legal reasons).
  • Automatically collected data (e.g., website usage stats) is retained in anonymized form for analytical purposes, but this data cannot be linked back to you personally.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make updates, we will post the revised policy on our website (www.eddikited.com) and update the “last modified” note (though dates are excluded per your request—we will instead indicate that the policy has been updated). We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out to us at:
  • Email: service@eddikited.com
  • Address: 1658 Prudence Street, Baltimore, Maryland 48219, United States