At Edikted (operated from 1658 Prudence Street, Baltimore, Maryland 48219, United States; website:
www.eddikited.com; email: service@eddikited.com), we want you to be fully satisfied with your women’s fashion purchases. Our Refund Policy outlines the terms and process for requesting refunds, ensuring transparency and clarity for every customer.
To qualify for a refund, your return must meet the following criteria:
- The item was purchased directly through www.eddikited.com (purchases from third-party platforms are subject to their respective refund policies).
- The return is initiated within 60 days from the date of delivery (we use delivery confirmation records to verify this timeline).
- The item is in its original, unused condition:
- Unworn, unwashed, and free from stains, odors, or damage.
- All original tags, labels, and packaging (e.g., garment bags, dust covers) are intact and included with the return.
- Intimate apparel, final sale items, and personalized products are non-refundable (this is clearly marked on product pages at the time of purchase).
Follow these steps to request a refund:
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Contact Customer Support: Email us at service@eddikited.com with the subject line “Refund Request” and include:
- Your order number (found in your order confirmation email).
- The name and SKU of the item(s) you wish to return.
- A brief reason for the refund (e.g., size mismatch, change of mind).
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Receive Return Instructions: Our team will respond within 1–2 business days with a return authorization number (RA#) and details on where to ship the item(s).
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Ship the Item(s): Package the item(s) securely, include the RA# on the shipping label, and send via a trackable shipping method. You are responsible for return shipping costs (unless the refund is due to a defect or error on our part).
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Inspection Period: Once we receive your returned item(s) at 1658 Prudence Street, Baltimore, Maryland 48219, United States, we will inspect them within 2–3 business days to confirm they meet eligibility criteria.
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Refund Issuance: If approved, we will process the refund within 5–10 business days of inspection.
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Refund Method: Refunds are issued in USD to the original payment method used for the purchase (e.g., credit card, debit card). Please note that your bank or payment provider may take additional time to reflect the refund in your account (typically 3–5 business days).
Refunds will not be issued in the following cases:
- Items returned after the 60-day window.
- Items that are worn, washed, damaged, or missing tags/packaging.
- Final sale, intimate apparel, or personalized items (as noted on product pages).
- Items lost or damaged during return shipping (we recommend using a trackable service to avoid this).
- Orders canceled after they have been shipped (please follow the return process instead).
If you have questions about your refund status, eligibility, or the return process, contact our customer support team at service@eddikited.com. We’re here to help resolve any issues promptly.
